CUSTOMER SERVICE AT PRESERVATION HOUSING MANAGEMENT Part of Preservation of Affordable Housing, Inc. – A National Non Profit Housing Organization “The mission of Preservation Housing Management, LLC (“PHM”) is to provide high quality property management services, portfolio value appreciation and customer service to our owner-clients, their housing partners, and the residents at home in our communities. Further, we seek to be a company that develops and honors its employees.”   The employees of PHM understand that safe, decent and sanitary housing is vitally important to everyone and we also appreciate that now more than ever our customers need rental housing which is affordable. The many rental assistance programs and financing programs we use make our communities affordable. Beyond quality and affordability, our customers can expect the following from a PHM managed apartment development community: We treat people with respect We honor our commitments — if we tell a customer that something will be done — we do it We work with integrity, honesty and professionalism following a strict code of conduct and conflict of interest policy We listen to our residents’ housing concerns and work on their behalf to answer questions and solve problems We treat people fairly and uniformly following all Fair Housing regulations We genuinely care about matters that go beyond housing for our customers… most of our apartment developments offer supportive services which our employees and customers enthusiastically support We work to have our customers stay with us… with affordable rents in well maintained apartments… with supportive services… many of our residents make their home with us for years — a vote of confidence we greatly appreciate